Drainage cover, built your way
Blocked drains and slow sinks are never fun. Build your own cover and let us come and fix it for you.
What is drainage cover?
Drains, guttering, plug holes — it can all get a bit messy. Drainage cover is a service plan that takes care of blocked and slow-running drains around your home, so when something clogs up you don't have to sort it yourself. With Smart Plan you build your own cover and add drainage cover as one of the areas you want to protect.
We don't believe in one-size-fits-all. You pick only the cover you want and don't pay for what you don't use. When a covered drain blocks up, we'll come and fix it for you, with parts and labour included up to your cover limit.
A service plan, not insurance
Smart Plan is a service plan, not insurance. The agreement is not a contract of insurance, a guarantee or an insurance policy. It's a simple, modular way to keep your home in good working order, run by UK Boiler Company Ltd.
What's included in drainage cover
When drainage cover is on your cover sheet, your plan includes:
- Unblocking your internal and external drains by jet flushing
- Unblocking toilets
- Unblocking sinks
- Restoring flow in your waste pipes and drains by rodding and jetting
- Parts and labour included, up to your £500 yearly cover limit
Drainage cover at a glance
| Detail | What you get |
|---|---|
| Cover limit | Up to £500 per year (parts and labour included) |
| What we fix | Blocked internal and external drains, toilets, sinks and waste pipes |
| How we clear it | Jet flushing, rodding and jetting |
| Call-out fee | A £95 call-out fee applies in certain situations (see below) |
| Call-out hours | Monday to Friday, 08:00 to 18:00, unless it's an emergency breakdown |
| The plan | Modular and monthly rolling — pick only the cover you want |
| Commitment | A 12-month minimum agreement period begins once you use a service; ending it early means paying the remaining months or 75% of the outstanding balance |
How your drainage cover works
Add drainage cover to your plan and you're covered for the blocked-drain jobs listed above, up to £500 a year including parts and labour. If a drain blocks up, you let us know and we'll arrange to come out and clear it for you.
Cover-plan call-outs are carried out Monday to Friday between 08:00 and 18:00, unless it's an emergency breakdown. A £95 call-out fee applies in some situations — for example during the first 30 days of a new plan, where the issue falls outside what's covered, or where our engineer can't get access to the property. We disclose this up front so there are no surprises.
Your plan is modular and monthly rolling, with a 14-day cooling-off period when you start. One thing to know before you sign up: once you use a service, a 12-month minimum agreement period applies, and ending it early means paying the remaining months or 75% of the outstanding balance. We'd rather you knew that now than be caught out later.
What's not included
So you know exactly where you stand, drainage cover doesn't include things like:
- Drains that aren't made of clay, PVC or concrete
- Blockages caused by negligence, misuse or the wrong objects being flushed away
- Cracked or broken tiles
- Tap replacement
- Showers and shower pumps
- Jobs where there's no evidence of a blockage
- Rainwater pipes and guttering
Drainage cover FAQs
What does drainage cover include?
Drainage cover includes unblocking your internal and external drains by jet flushing, unblocking toilets and sinks, and restoring flow in your waste pipes and drains by rodding and jetting. Parts and labour are included up to a £500 cover limit per year.
How much does drainage cover cover?
The drainage cover product has a cover limit of £500.00 per year, including parts and labour. That limit is the most we'll spend on covered drainage work across a single 12-month period.
Is there a call-out fee?
A £95 call-out fee applies in certain situations — for example during the first 30 days of a new plan, where the issue falls under an exclusion, where an annual service is requested early, or where our engineer can't get access to the property. The fee is payable in advance, and we tell you about it up front.
When can you come out to clear a blocked drain?
Cover-plan call-outs are carried out Monday to Friday between 08:00 and 18:00, unless it's an emergency breakdown.
Is drainage cover insurance?
No. Smart Plan is a service plan, not insurance. The agreement is not a contract of insurance, a guarantee or an insurance policy — it's a plan for keeping your home in good working order.
Do I have to take cover for my whole home?
No. Smart Plan is modular — you build your own cover and pick only the areas you want to protect. Drainage cover only applies if it's listed on your cover sheet, so you don't pay for what you don't use.
Can I cancel my plan?
Smart Plan cover is monthly rolling and there's a 14-day cooling-off period when you start. Please note that once you use a service, a 12-month minimum agreement period applies, and ending it early means paying the remaining months or 75% of the outstanding balance.
Ready to sort your drains?
Build your own cover and add drainage cover today. Pick only the cover you want — and relax, you're covered.
Call us today
Customer service
0333 772 6247New customers
0333 772 6247Write to us
By email
hello@smart-plan.comBy post
2nd Floor, Melrose House
42 Dingwall Road
Croydon
CR0 2NE