Plumbing cover, built your way
When things get clogged and start leaking, let us come to the rescue. Pick only the cover you want and we'll come and fix it for you. A 12-month agreement period applies once you use a service, and a £95 call-out fee can apply (see details below).
What is plumbing cover?
Plumbing cover from Smart Plan is a simple way to protect the pipework that keeps your home running. When a pipe springs a leak or a joint gives way, you don't have to find a plumber and worry about the bill. We'll come and fix it for you, with parts and labour included up to your cover limit.
Smart Plan is a service plan, not insurance. You build your own cover and pick only the areas of your home you want to protect, so you don't pay for what you don't use. Add plumbing on its own, or bring it together with drainage, boiler and the rest of your home.
Home plumbing cover that's made for you
We don't believe in one-size-fits-all. Whether you want internal plumbing cover on its own or a fuller plan, you choose what goes in. It's monthly rolling cover, and once you use a service a 12-month minimum agreement period begins (see the FAQs below for the small print).
What's included with your plumbing cover
Your plumbing cover handles the everyday faults that go wrong with the pipes inside your home. Parts and labour are included up to a cover limit of £500 across your 12-month period. Typical jobs covered include:
What your plumbing cover can help with:
- Repairs to leaking pipes and joints inside your home
- Leaking overflow pipes and leaking hot and cold supply pipes
- The hot and cold inlet flexible pipes on your washing machine or dishwasher
- Unblocking a waste pipe or rainwater drain
- Repairing or replacing an external soil vent pipe
- A non-flushing toilet, where it's the only toilet in your home
Leak cover and how repairs work
A leak is one of the most common reasons people call us. Leaks are resolved using compression fittings, push-fit fittings, couplings and other methods for short-term leak prevention, so the issue is dealt with quickly. It isn't a full re-pipe of your home, but it stops the leak and gets things working again.
If you think you have a water leak, turn off your stop tap to limit any damage and request a repair. We'll arrange for a vetted engineer from our national network to come and sort it out for you.
Plumbing cover at a glance
| Detail | What you get |
|---|---|
| Cover limit | Up to £500, including parts and labour, per 12-month period |
| What's covered | Internal plumbing faults: leaking pipes and joints, supply and overflow pipes, soil vent pipe, washing-machine and dishwasher inlet pipes |
| Engineers | A national network of vetted, Gas Safe registered engineers |
| Call-out hours | Monday to Friday, 08:00 to 18:00, unless it's an emergency breakdown |
| Call-out fee | £95, paid in advance, for call-outs in the first 30 days, for excluded issues, or where we can't get access |
| Term | Monthly rolling; a 12-month agreement period begins once you use a service |
| Product type | A service plan, not insurance |
What's not included
So you know exactly what you're getting, some things sit outside plumbing cover. These include showers and shower pumps, your stop tap, stopcock or valves, water meters, cracked or broken tiles, and noise-related issues. Blockages caused by misuse aren't covered either. There's a full list in our terms and conditions, and a 30-day exclusion period applies at the start of a new plan.
Drainage cover for the pipes outside
Plumbing cover looks after the pipework inside your home. The drains that carry wastewater away from your property are covered by our separate drainage cover. If you'd like both the internal and external side protected, you can add plumbing and drainage cover together in one plan.
Plumbing cover FAQs
What does plumbing cover include?
Plumbing cover helps with repairs to leaking pipes and joints, leaking overflow and hot and cold supply pipes, the inlet pipes on your washing machine and dishwasher, an external soil vent pipe, and unblocking a waste or rainwater drain. Parts and labour are included up to a £500 cover limit.
Is there a call-out fee?
A £95 call-out fee applies, paid in advance, in certain situations: for any call-out requested in the first 30 days of a new plan, where the issue falls under an exclusion, or where our engineer can't get access to your property.
Is this plumbing insurance?
No. Smart Plan is a service plan, not insurance. The agreement is not a contract of insurance, a guarantee or an insurance policy. You're requesting a repair from us, with no repair paperwork to fill in.
How much is the cover limit?
Plumbing cover has a limit of up to £500, including parts and labour. That's the maximum value of repairs and replacements we commit to over a single 12-month period.
Can I cancel my plumbing cover?
Cover is monthly rolling, and you have a 14-day cooling-off period at the start. Once you use a service, a 12-month agreement period begins. If you want to leave during that period, you'd pay the remaining monthly payments or 75% of the outstanding balance. The cooling-off period ends the moment a service is performed.
When can an engineer come out?
Call-outs are carried out Monday to Friday between 08:00 and 18:00, unless it's an emergency breakdown. Your repair is handled by a vetted engineer from our national, Gas Safe registered network.
Does plumbing cover include my drains?
Plumbing cover looks after the pipework inside your home. The external drains that take wastewater away are covered by our separate drainage cover. You can add both to one plan if you'd like the inside and outside protected.
Who is Smart Plan?
Smart Plan is a trading style of UK Boiler Company Ltd (company number 09078640), a home-cover provider. We're rated 'Excellent' on Trustpilot and have helped 15,000+ customers keep their home in good shape.
Ready to cover your plumbing?
Build your own cover and pick only what you want. A 12-month agreement period applies once you use a service, and a £95 call-out fee can apply (see details above). Once your plan is set up, relax knowing your plumbing is covered, with a 30-day exclusion period at the start.
Call us today
Customer service
0333 772 6247New customers
0333 772 6247Write to us
By email
hello@smart-plan.comBy post
2nd Floor, Melrose House
42 Dingwall Road
Croydon
CR0 2NE