Boiler cover, built your way
Boiler and central heating cover from Smart Plan. Pick only the cover you want, and if something goes wrong, we'll come and fix it for you.
What is boiler cover?
Boiler cover is a simple way to look after your boiler and central heating without worrying about the cost of a sudden breakdown. With Smart Plan boiler cover, parts and labour are included up to your cover limit, so if your boiler stops working we'll come and fix it for you.
Smart Plan is a service plan, not insurance. You build your own cover by choosing only the areas of your home you want to protect, so you don't pay for what you don't use. The boiler and central heating module covers your boiler and the things that keep you warm, and you can add other modules like plumbing, drainage or electrical whenever you like.
Boiler cover and central heating cover together
Our boiler and central heating cover looks after your boiler and your central heating under one module, so the things that keep your home warm are covered together. It's the same warm, plain-English service whether you call it boiler cover, central heating cover or boiler breakdown cover.
What's included in your boiler and central heating cover
When something covered goes wrong, we'll arrange a vetted, Gas Safe registered engineer to come and put it right. Parts and labour are included up to your cover limit for each 12-month period.
Your boiler cover includes
Cover under the boiler and central heating module includes:
- Repairs to your boiler when something covered goes wrong, carried out by a vetted, Gas Safe registered engineer
- Parts and labour included up to your cover limit
- An annual service on your boiler when your product includes one, to help keep it running safely
- Cover for your hot water cylinder for a leak-related call-out, where it's listed on your cover sheet
- The option to add other modules, like plumbing or drainage, so you only pay for the cover you want
Your cover limit
| Boiler age | Cover limit per 12-month period (parts and labour included) |
|---|---|
| Boiler under 7 years old | Up to £500 |
| Boiler over 7 years old | Up to £200 |
Honest about the costs
We believe in being upfront. A £95 call-out fee, paid in advance before an engineer attends, applies in four situations: during the first 30 days of a new agreement; where the issue falls under an exclusion; where our engineer can't get access to your property; and if you request your annual service within the first 30 days. Your price for the cover itself is quoted when you build your plan, so you only ever pay for the modules you choose.
Monthly rolling cover
Smart Plan boiler cover is monthly rolling. Please note that once you use a service, a 12-month minimum agreement period begins, so it's not a case of leaving the moment you've had a repair. If you leave during that 12-month period, you'll need to pay the remaining monthly payments, or 75% of the outstanding balance as a one-off payment. You also have a 14-day cooling-off period when you first sign up, which ends if a service is carried out during that time. Our terms and conditions explain this in full.
A service plan, not insurance
Smart Plan is a service plan from UK Boiler Company Ltd, not insurance. It's a membership with cover you've chosen, rather than an insurance product, and we'll come and fix it for you when something covered goes wrong.
When we'll come out
Call-outs under your cover plan are carried out Monday to Friday between 08:00 and 18:00, unless it's a genuine emergency breakdown. Smart Plan is rated Excellent on Trustpilot, and you can relax knowing that when something covered goes wrong, we'll be there to sort it out for you.
If you ever smell gas or suspect carbon monoxide, leave it to the experts. Call the National Gas Emergency Service on 0800 111 999 straight away, and always use a Gas Safe registered engineer for any work on your boiler or gas appliances. Never attempt gas repairs yourself.
Boiler cover questions, answered
Is boiler cover the same as boiler insurance?
No. Smart Plan is a service plan, not insurance. It's a membership rather than an insurance product. You choose the cover you want, and when something covered goes wrong we'll come and fix it for you up to your cover limit.
What does boiler and central heating cover include?
It covers repairs to your boiler and central heating when something covered goes wrong, with parts and labour included up to your cover limit. An annual service is included when your product has one, and you can add other modules like plumbing or drainage.
How much is my boiler cover limit?
Your cover limit for the boiler and central heating module is up to £500 in each 12-month period if your boiler is under 7 years old, or up to £200 if it's over 7 years old. The limit includes parts and labour.
Is there a call-out fee?
Yes. A £95 call-out fee, paid in advance before an engineer attends, applies in four situations: during the first 30 days of a new agreement; where the issue falls under an exclusion; where our engineer can't get access to your property; and if you request your annual service within the first 30 days. We're upfront about this so there are no surprises.
Can I cancel my boiler cover?
Smart Plan boiler cover is monthly rolling, and you have a 14-day cooling-off period when you first sign up. Once you use a service, a 12-month minimum agreement period begins. If you leave during that period, you'll need to pay the remaining monthly payments, or 75% of the outstanding balance as a one-off payment, so please read our terms and conditions before you cancel.
When will an engineer come out?
Call-outs under your cover plan happen Monday to Friday between 08:00 and 18:00, unless it's a genuine emergency breakdown. We'll arrange a vetted, Gas Safe registered engineer to attend.
Who carries out the work?
Repairs are carried out by a national network of vetted, Gas Safe registered engineers across England, Scotland, Wales and Northern Ireland. For any gas work, always use a Gas Safe registered engineer.
Ready to cover your boiler?
Build your own cover in minutes. Choose the boiler and central heating module, add anything else you want, and relax knowing you're covered.
Call us today
Customer service
0333 772 6247New customers
0333 772 6247Write to us
By email
hello@smart-plan.comBy post
2nd Floor, Melrose House
42 Dingwall Road
Croydon
CR0 2NE