Baxi Boilers
Manage your boiler with us
Company type: Manufacturer
HQ: Warwick, England
Founded: 1866
CEO: Karen Boswell
Smart Plan proudly supports covering and repairing Baxi boilers. Please use this page to find what you're looking for about Baxi.
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Frequently asked questions
What does a boiler service plan for a Baxi actually cover?
It covers repairs to the boiler and central heating system while the plan runs, which is a service plan rather than a manufacturer warranty, and it is not insurance. With Smart Plan you pick the modules you want, and the boiler and central heating module includes parts and labour up to the limit set out in the terms. A £95 call-out fee applies in the cases the terms set out, and cover plan call-outs are booked Monday to Friday, 08:00 to 18:00.
Who do I contact about a Baxi boiler problem?
Warranty registration, warranty repairs and product manuals go to Baxi's own customer service team, through the support section of baxi.co.uk. Anything outside the warranty, including a breakdown on an older boiler, can be handled by any Gas Safe registered engineer, and you are not obliged to use Baxi. Checking which of the two applies before you ring usually saves a wasted visit and a bill you were not expecting.
Where is Baxi based in the UK?
Baxi's UK head office is in Warwick, England, and the company was founded in 1866. The UK business is Baxi Heating UK Limited. A head office is not a repair centre, so it is not where a fault gets fixed: warranty work is arranged through Baxi's own service team, and anything outside the warranty through a Gas Safe registered engineer of your choice.
Do I need a plan to get a Baxi boiler repaired?
No. You can pay a Gas Safe registered engineer for a one-off repair, priced per job, and Smart Plan sells one-off work as well as cover. A plan is for spreading the cost of future repairs instead, with parts and labour included up to the limit in the terms. The terms also set out when the £95 call-out fee is charged, including the first 30 days of a new plan, when cover still applies.
Is Smart Plan part of Baxi?
No. Smart Plan is a home service plan from UK Boiler Company Ltd, company number 09078640, and it has no ownership link to Baxi or to any other manufacturer. A plan therefore sits alongside your Baxi warranty rather than replacing it, and it does not change the warranty's own conditions. We work with a national network of thousands of Gas Safe registered engineers who repair boilers from all the main UK brands.
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