Ideal main reception contact number
If you’re not sure what Ideal boilers contact number you need for your enquiry, you can call the main reception on:
01482 492251
A member of their team will be able to direct you to the right department.
Ideal boilers contact number for general enuiries
If you need to contact Ideal for a general enquiry, you can contact their customer service team on:
01482 498660
Monday to Friday: 8am - 6am
Saturday and Bank Holidays (excluding Christmas Day): 8am - 4pm
Sunday: 8am - 12pm
You can also request a call back or fill out an online enquiry form by clicking the button below.
Request a callback
If you need an answer to a general enquiry but the customer service department is closed or you would just like to get answers to your questions online, click on the button below for general enquiries FAQs.
General enquiries FAQs
Register your Ideal boiler's warranty
It is vital that you register your Ideal boiler within 30 days of installation in order to validate your warranty. Your installer may have already registered your boiler for you, but if they have not, then click on the button below to register your new Ideal boiler.
Register my boiler
You will need to have your boiler’s serial number in order to complete the warranty registration process.
Where is my Ideal boiler's serial number?
You can find your Ideal boiler's serial number in one of two places:
- On a barcoded sticker located at the top of the boiler
- On the Benchmark certificate completed by the installer when the boiler was installed
If you can't find the serial number, contact Ideal on:
01482 498660
For more information on Ideal warranties, click here.
Give your boiler a service.
Make sure you don't invalidate your warranty. Call Smart Plan to get a boiler checkup to see if everything is in good working order.
Book an Ideal boiler repair
Ideal repairs if your boiler is under warranty
If your Ideal boiler is under warranty and you need to book a repair, the Ideal boilers contact number to dial is:
01482 498660
Ideal will arrange for an engineer to inspect and repair your boiler, or if they deem a repair is not economical, they will arrange to replace the boiler.
Ideal repairs if your boiler is not under warranty
If your boiler is not under warranty and needs a repair, the Ideal boilers contact number for you to dial is:
01482 498660
You'll speak to a member of the team and be given two options to choose from:
- A one-off repair at a cost of £325
- Sign up to the Ideal Repair and Care plan for £54.99 a month for six months. The plan provides 6 months protection for boilers under 15 years old.
Ideal boiler repairs for Maintenance and Support Plan customers
If you currently have a Maintenance and Support Plan and you need to book a repair, click on the button below.
Book a repair
Avoid unexpected costs.
With a Smart Plan cover policy, you can rest easy knowing if there's an issue with your boiler, we'll usually have you back up and running within 48 hours.
Book an Ideal boiler service
You should get your boiler serviced once a year so that an engineer can make sure it's running efficiently and safely. If your boiler is still under warranty, you will need to have it serviced every year in order to keep the warranty valid.
If you would like to book a service online, you will need to register with Ideal. Be sure to have your boiler’s serial number to hand, as you will need it when registering your account.
Register Log in
Alternatively, if you would prefer to book a service over the phone, then the Ideal boilers contact number for you to dial is:
01482 498660.
Ideal boiler service for Maintenance and Support Plans customers
If you are a Maintenance and Support Plan customer and you need to book a service, click the button below
Book a service
Give your boiler a service.
Make sure you don't invalidate your warranty. Call Smart Plan to get a boiler checkup to see if everything is in good working order.
Ideal boilers technical help
If you’re having an issue with your boiler and you want to contact Ideal boilers for technical help, contact their technical support team on:
01482 498663
If you would prefer not to call and would rather browse online for technical support for your boiler, parts, and controls, you can visit the Technical Support FAQ page by clicking on the button below.
Technical FAQs
Alternatively, you can contact Ideal boiler’s technical support team via email at: technical.help@idealboilers.com
Ideal boiler parts contact number
If you need a replacement part for your boiler or its controls, call the Ideal Parts department on:
01482 498665
Ideal user guides and product literature
If you need to have a look at a manual for your Ideal boiler, thermostat controls, or accessories, click on the green button below.
Ideal user guides
Ideal’s user guides have clear instructions and easy to understand diagrams to help you keep your boiler and its controls running smoothly all year round. Browse guides and product literature online, or download them as a PDF to view at your convenience
Ideal Halo thermostat support
If you’re looking for the right Ideal boiler contact information for anything related to your Halo thermostat, you can email the Halo support team at: support@idealhalo.co.uk
Ideal boilers complaints
If you’re unhappy with an Ideal product or service and would like to make a complaint, you can contact Ideal boilers to let them know what has bothered you by filling out an online complaints form by clicking below.
Ideal complaints
A member of Ideal’s Managing Directors office should be in touch with you within 24 hours (Monday to Friday).
Smell gas?
If you think there is a gas leak or a carbon monoxide emergency, call the National Gas Emergency Service on:
0800 111 999
After you have made the call, follow these steps:
- Open doors and windows
- Turn off your gas supply at the meter (unless the meter is in a cellar or basement)
- Do NOT use electric switches or naked flames
- Contact a Gas Safe registered engineer to check and fix the appliance as soon as you can
