Vaillant
Manage your boiler with us
Company type: Manufacturer
HQ: Remscheid, Germany
Founded: 1874
CEO: Norbert Schiedeck
Smart Plan proudly supports covering and repairing Vaillant boilers. Please use this page to find what you're looking for about Vaillant.
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Frequently asked questions
Is Smart Plan part of Vaillant?
No. Smart Plan is a home service plan from UK Boiler Company Ltd, company 09078640. It is not Vaillant, not Vaillant's service department, and not an official Vaillant repair agent. Vaillant publishes its own contact routes, guarantee registration and repair booking on vaillant.co.uk. What we do is arrange repairs for Vaillant boilers under a cover plan, which is separate from anything Vaillant offers. It is a service plan, not insurance.
What information should I have ready before I contact Vaillant about my boiler?
The serial number, the model name, the property address the boiler is registered to, and any code showing on the display. The serial number is printed on the boiler's data badge, and on many Vaillant models it sits on or behind the front control panel. Vaillant's own guarantee registration is held against the serial number and the installation address, so have both in front of you before you start.
Is Valiant the same brand as Vaillant?
Yes. Valiant, Valliant and Valient are all common misspellings of Vaillant, the German heating manufacturer founded in 1874, with its head office in Remscheid. The spelling matters once you start looking for manuals, spare parts or a serial number lookup, because product listings, fault code tables and parts catalogues are all indexed under Vaillant.
Does it cost anything to get a Vaillant boiler repaired once the guarantee has run out?
Yes. Once the manufacturer's guarantee has expired the repair is chargeable, whether you use Vaillant's own repair service, which it offers at a published fixed price, or an independent Gas Safe registered engineer. With an independent engineer the parts are usually quoted on top of the labour, so ask for both. Either way, get the price confirmed in writing before the work starts.
How much does Smart Plan's boiler cover pay towards a repair?
Boiler and central heating cover pays parts and labour up to £500 in any 12 month period if the boiler is under seven years old, or up to £200 if it is over seven years old. Cover applies only to the modules listed on your cover sheet. A £95 call-out fee applies in the situations set out in the terms, including any call-out you request in the first 30 days of a new plan. It is a service plan, not insurance.
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2nd Floor, Melrose House
42 Dingwall Road
Croydon
CR0 2NE