Emergency electrician call-out

Get a qualified electrician out to your home

If you need an emergency electrician, the quickest way to get help is to call us on 0333 772 6247. We'll arrange a one-off visit from a qualified electrician who can find the fault and put it right. There's no plan to join — just a single one-off call-out to sort the problem.

This is a one-off, paid repair. We charge a £95 call-out fee for the visit, and we'll be straight with you about anything else before any work goes ahead. One-off electrical work is carried out Monday to Friday, 09:00 to 17:00.

Common electrical faults we get called out to

Some electrical problems can wait for a normal appointment. Others feel urgent because part of your home has stopped working. Here are the faults we're called out to most often:

When to call an electrician

• Power not working in part or all of your home, and the trip won't stay on
• A fuse box (consumer unit) that keeps tripping or won't reset
• Sockets or light switches that have stopped working, feel warm or look scorched
• A burning smell, buzzing or sparking from a socket, switch or the fuse box
• Lights flickering, dimming or failing across more than one room
• A leak or burst pipe near electrics — switch off at the fuse box and call us

What to do before the electrician arrives

If something feels dangerous, keep yourself safe and leave the work to a professional. Don't open up sockets, the fuse box or any wiring yourself — electrical DIY can be dangerous, and it's the kind of job to leave to a qualified electrician.

If a single circuit has tripped, you can try switching it back on once at the fuse box. If it trips straight away again, leave it off — that usually means there's a fault to find. Unplug anything that was in use when the power went, as a faulty appliance is a common cause. If you can smell burning or see scorching, switch off at the fuse box if it's safe to reach and call us.

Smell gas or worried about your boiler?

Electrical faults and heating faults can feel similar, but they're not the same job. If you can smell gas, or you're dealing with a boiler or gas appliance, this isn't a job for an electrician. Call the national Gas Emergency Service free on 0800 111 999 straight away, and book a Gas Safe registered engineer for the repair. Never try to fix a gas appliance yourself — at most, you can check the thermostat, the pressure or the reset button by following your boiler's manual.

What the call-out costs

A one-off emergency electrician visit carries a £95 call-out fee, paid in advance. The electrician will look at the fault and explain what's needed before doing any chargeable work, so you're never caught out. One-off work doesn't come with a workmanship guarantee — if you'd like ongoing cover for your home's electrics, our Smart Plan electrical cover is a better fit (more on that below).

One-off electrical call-out at a glance

Thinking about ongoing cover instead?

If your home's electrics give you regular headaches, a one-off call-out every time can add up. Smart Plan is a service plan (not insurance) that lets you build your own home cover and pick only the bits you want. Add the electrical module and you're covered for parts and labour up to £500 in a 12-month period.

It's monthly rolling cover, though once you've used a service a 12-month agreement period applies. There's no need to decide today — if you just want this one fault fixed, call us and we'll get an electrician out.

Emergency electrician — your questions answered

Need an electrician now?

Call 0333 772 6247 and we'll get a qualified electrician out to your one-off repair. Or build your own ongoing cover with Smart Plan.

Related

• All repairs
• Smart Plan electrical cover
• Build your own cover
• Contact us
• Electrical safety in the home (HSE)
• Gas Safe Register