Home repairs, sorted

Repairs covered by a Smart Plan

When something goes wrong at home, you want it sorted without a surprise bill. A Smart Plan is a cover plan for your home: you pick the areas you want covered, and when a covered item breaks down we arrange a vetted engineer to come out, diagnose it and carry out the repair, with parts and labour included up to your cover limit. Smart Plan is a service plan, not insurance, from UK Boiler Company Ltd, trading since 2014.

Cover is for future breakdowns. A fault that is already there before your plan starts is not covered, so the best time to set up cover is before something goes wrong. If you have a problem today, the guides below walk you through the safe checks you can do yourself.

What a cover plan can repair

You build your own cover from separate modules, so you only pay for what you choose. The main repair areas are:

Repair areas you can cover

• Boiler and central heating breakdowns: no heat, no hot water, leaks or error codes (handled by a Gas Safe registered engineer)
• Plumbing: leaking pipes and joints, supply and overflow pipes, and a non-flushing toilet where it's the only toilet in your home
• Drainage: blocked internal and external drains, toilets and sinks
• Electrical: repairs to your fuse box, light fittings, switches and sockets (handled by a qualified electrician)

What a cover plan costs you on the day

For a covered breakdown within your cover limit, parts and labour are included. A £95 call-out fee, paid in advance, applies in set cases: a call-out in the first 30 days of a new plan, a fault that falls under an exclusion, or a visit where our engineer can't get access. Call-outs are carried out Monday to Friday, 08:00 to 18:00, unless it's an emergency breakdown.

Cover limits for each module

Boiler cover runs up to £500 in each 12-month period if your boiler is under 7 years old, or £200 if it's older. Plumbing, drainage and electrical cover each run up to £500 in each 12-month period. All limits include parts and labour.

One thing to know up front: a cover plan starts as monthly rolling, but once you use a service a 12-month agreement period applies. If you leave early after that point, you'd pay the remaining months or 75% of the outstanding balance.

Smart Plan cover at a glance

Smell gas or worried about safety?

If you can smell gas, hear hissing, or suspect carbon monoxide, do not try to fix anything yourself. Leave the property, open doors and windows on the way out, and call the National Gas Emergency line on 0800 111 999 straight away. Gas and boiler work must always be done by a Gas Safe registered engineer; never attempt a gas repair yourself.

What you can safely check yourself

For a non-emergency boiler fault, you can safely check a few things first: that the thermostat is set correctly, that the boiler pressure is in the normal range, and that the reset button has been pressed, but only following your boiler's own manual. If that doesn't sort it, leave the rest to a Gas Safe registered engineer. Never attempt your own gas or electrical work.

Home repair questions

What our customers say

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Cover the next breakdown: get a call back

A cover plan is for the next breakdown, not a fault you already have today. Get a free call back to set up cover for next time. We aim to call you back within one working day, Monday to Friday, 08:00-18:00. It's a service plan, not insurance.

Repairs and cover

• No heating: safe checks and cover
• Boiler repair explained
• No hot water
• Plumbing problems
• Blocked drains
• Electrical faults
• Appliance breakdowns
• Boiler leaking water
• Build your own cover
• Plumbing cover
• Drainage cover
• Boiler fault codes explained
• No power to your boiler
• Gas Safe Register
• Gas emergencies: what to do (HSE)