Frequently asked questions
What is the difference between an Ideal user guide and an installation and servicing manual?
The user guide is written for whoever lives with the boiler: setting the timer and thermostat, reading the display, checking the pressure gauge, and the single reset step the manufacturer allows. The installation and servicing manual is written for the Gas Safe registered engineer and holds commissioning figures, gas rates, wiring diagrams, part numbers and the full fault-code diagnostics. Download both if you like, but work from the user guide.
What is the 0086 number on my Ideal boiler, and can I use it to find the manual?
No, 0086 will not find your manual. It is a notified body number carried on the data badge and documentation of gas appliances sold in the UK, and it identifies the certification body (0086 is BSI) rather than the appliance. What you need is the range name printed on the badge or the front panel, for example Logic, Vogue, Exclusive or Esprit Eco, together with the output figure beside it.
The user guide has a reset procedure, how many times should I reset an Ideal boiler?
Once. If the boiler locks out again after a single reset done the way the user guide describes, stop and book a Gas Safe registered engineer. A lockout is a safety response to something the boiler has measured, so repeated resets only clear the display, hide the pattern the engineer needs and leave the fault running for longer. Note the code and the time it appeared.
I need a manual for an Ideal Exclusive 2, will the Exclusive manual do?
Not reliably. The Exclusive user guide linked above is Ideal's July 2018 document for the Exclusive 24, 30 and 35, so if your data badge reads Exclusive with a 2 after it, you need the document that names that version and it is not in the table on this page. Read the exact range name, the output figure and the serial number off the badge, then use the Ideal user guides link at the foot of this page.
Is there a separate manual for the Ideal Esprit Eco 24, or does one manual cover the sizes?
One document covers the sizes in a range, so there is no separate 24 manual to hunt for. The Esprit Eco user guide linked above is Ideal's July 2018 guide for the Esprit Eco 24 and 30 together, and the Classic user guide covers the Classic 24, 30 and 35. Match the range name on the data badge first, then use the output figure to find the right row inside the document, because the tables are listed per output.
Are Ideal's commercial boiler manuals different from the domestic ones?
Yes, the commercial ranges have their own documents. Ideal's commercial products, such as Evomax and Imax Xtra, appear as separate installation and servicing manuals in the table above, and the commissioning figures inside are not interchangeable with the domestic Logic and Vogue ranges. Work from the document that names your appliance, and have a heating engineer qualified for commercial gas appliances do the work.