Ideal Boilers
Manage your boiler with us
Company type: Manufacturer
HQ: Hull, England
Founded: 1906
CEO: Shaun Edwards
Smart Plan proudly supports covering and repairing Ideal boilers. Please use this page to find what you're looking for about Ideal.
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Frequently asked questions
Ideal, Ideal Boilers or Ideal Heating: which name should I use about my boiler?
Any of them. They all refer to the same Hull manufacturer, which is why the website reads Ideal Heating while its own user guides and its technical email address still say Ideal Boilers. The name on your paperwork changes nothing about the boiler or what you are entitled to. Quote the range name and serial number from the data badge instead, because that is what identifies the appliance. Ideal Standard, the bathroom and sanitaryware business, is a separate company today and not who to ask about a boiler.
My Ideal boiler is dead with a blank display, what should I check first?
Check the electricity supply, because a dark display means the boiler has no power. Look at its fused switch or plug, the isolating switch, the consumer unit breaker or fuse, and any prepayment meter credit. A screen showing 0 is different, that is standby, and our Ideal status 0 page covers it. If power is on and the screen stays dark, book a Gas Safe registered engineer. If you smell gas, get everyone out and follow the National Gas Emergency Service steps on our Ideal contact page.
Is it worth repairing an older Ideal boiler or replacing it?
Repair usually makes sense while parts are still available and the failure is a single component, such as a fan or a diverter valve. Replacement becomes the better answer when the same boiler keeps failing, when the heat exchanger or the casing is affected, or when a Gas Safe registered engineer judges it unsafe or beyond economic repair. Ask for the diagnosis in writing before you decide, and ask what the parts availability is for your model.
Does an Ideal boiler still need a service every year once the warranty has run out?
Yes, though the reason changes. While the warranty is live, Ideal's conditions require an annual service by a Gas Safe registered engineer, and Ideal's terms reduce the warranty to only 12 months from installation where its conditions are not met. Once the warranty has ended nothing can be invalidated, but the service is still what gets the flue, seals, combustion and safety devices checked, and the dated record is the evidence a future buyer or engineer will ask for.
When does Smart Plan charge a £95 call-out fee?
In four situations set out in the plan terms, and it is paid in advance. Those are the first 30 days of your plan (cover itself still applies in that window, it is a fee window only), an issue the plan excludes, which includes anything outside the modules on your cover sheet, an engineer being unable to get access, and an annual service asked for earlier than the plan allows.
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2nd Floor, Melrose House
42 Dingwall Road
Croydon
CR0 2NE