Baxi Boiler Contact Number and More Information

Company type: Manufacturer

HQ: Warwick, England

Founded: 1866

CEO: Karen Boswell

It can be quite tricky to find the exact Baxi boiler contact number for your issue. You may want to know what to do about a broken boiler, or you might want to make a complaint. Whatever your reason for needing to get in contact with Baxi, this page will make it easier for you to get the right Baxi boiler contact number and other details.

Baxi Logo

Baxi boiler contact number for general enquiries

If you have a general question that you'd like to contact Baxi for, you can call the Baxi customer support helpline on:

0330 678 0917

Lines are open between 8am to 6am, Monday to Friday.

If you would prefer to get in contact with Baxi online, click here. You can ask questions regarding any of the following:

  • Customer service enquiries
  • Feedback
  • Information requests
  • Literature requests
  • Product information enquiries
  • Training enquiries
  • Warranty enquiries

Need to book a repair or a service for your Baxi boiler?

Boiler repair bookings for Baxi Maintenance and Support Plan customers

Baxi boiler maintenance and support plans provide customers with services to help with the maintenance of their heating equipment - the boilers and its controls. If you have a Maintenance and Support plan and you need to book a service or a repair, click on the button below.

Book a boiler repair or service

Boiler repair bookings if you're still under warranty

For boiler repairs for Baxi boilers still under warranty, contact Baxi boiler's customer support helpline on:

0330 678 0917

Their opening times are:

Monday-Friday: 8am to 6pm
Weekends and Bank Holidays: 8.30am to 2pm

You can also book a repair online by clicking the button below

Book a repair

You will need to have your Baxi boiler serial number at hand, in order to complete the process.

Where is my Baxi boiler's serial number?

You can find your Baxi boiler's serial number in one of two places:

  • On the drop down panel on the front of the boiler
  • On a slide out tag underneath the boiler

If you can’t find your boiler’s serial number, call Baxi customer support on 0330 678 0917 and tell them the model of your boiler. They will be able to help you find the exact location of the boiler’s serial number.

Boiler repair bookings if your Baxi boiler is out of warranty

If your Baxi boiler is out of warranty and you need a repair, here’s the Baxi boiler contact number for you to dial:

0808 2712 684

You'll have a choice of one of these two options:

  1. Book a one-off repair at a cost of £369.60

  2. You can sign up to Baxi Repair and Care support plan, which will provide a one-off repair for your broken down boiler and then ongoing maintenance and support for your boiler and its controls

Alternatively, you can cover your boiler with Smart Plan from as little as £10.50 a month. Click here for more information.

Avoid unexpected costs.

With a Smart Plan cover policy, you can rest easy knowing if there's an issue with your boiler, we'll usually have you back up and running within 48 hours.

OR Find out more

Need a new Baxi boiler installed?

If you are considering purchasing a new Baxi boiler and you need it installed, you can click on the button below where all you’ll need to do is enter your postcode to find a local, trained, Gas Safe engineer to give you a free, no-obligation quote on your new boiler installation.

New boiler installation

How to register or check your Baxi warranty

Baxi boiler warranties are to assure that the homeowner has peace of mind and in the event of a boiler breakdown, an engineer will help get the boiler back up-and-running as soon as possible.

It's extremely important to register your new boiler's warranty with Baxi within 30 days of installation in order to validate the extended warranty period.

To register or check the duration of your Baxi warranty, click here

Alternately, If you would prefer to register or check your baxi warranty over the phone, the Baxi boiler contact number for you to call is:

0330 678 0917

Give your boiler a service.

Make sure you don't invalidate your warranty. Call Smart Plan to get a boiler checkup to see if everything is in good working order.

OR 020 8146 3960

Technical support for Baxi boiler installers and engineers

If you’re a boiler engineer and you need technical support for a boiler you're working on, fear not, Baxi has many technicians available to assist you.

You can call the customer support technical helpline on:

0344 871 1545

Video guides for boiler installers and engineers

Baxi has an extensive library of video guides for boiler installers and engineers who are members of the Baxi Works loyalty scheme. You can watch videos on all boiler installations, service and repair maintenance guides for most of their current boiler range, uSense and IFOS installation, troubleshooting guides and much more.

Video guides

How to make a complaint to Baxi

Sometimes things go wrong, and if you feel that a Baxi boiler product or service hasn't been up to your expectations and you want to let them know what has bothered you, here's a Baxi boiler contact number, postal address, and an email address for you to contact:

Baxi Customer Relations number 0330 678 0165
Postal address Customer Relations, Baxi Customer Support, Brooks House, Coventry Road, Warwick, CV34 4LL

A Baxi customer relations case manager will investigate your complaint and get back to you as soon as possible.

Baxi boiler manuals and troubleshooting


You wouldn’t be the first, or the last person to have misplaced their boiler manual, so here’s a link for you to view your boiler manual online. You’ll be able to get information about your boiler controls, boiler maintenance, how to check its water pressure, thermostats and control panel information and much more.

Baxi boiler manuals


You can also use the same link to find out what those pesky error codes actually mean, find out how to adjust your boiler pressure, get fault-finding solutions to central heating and hot water problems and many other helpful pieces of information.

Smell gas?

If you think there is a gas leak or a carbon monoxide emergency, call the National Gas Emergency Service on 0800 111 999

After you have made the call, follow these steps:

  1. Open doors and windows
  2. Turn off your gas supply at the meter (unless the meter is in a cellar or basement)
  3. Do NOT use electric switches or naked flames
  4. Contact a Gas Safe registered engineer to check and fix the appliance as soon as you can

Still need help with your Baxi boiler?

Call Smart Plan and speak to our expert engineering team free of charge.

0333 772 6247