Appliance breakdowns, covered for next time
Washing machine flooding the kitchen? Fridge gone warm? Run the safe checks below, then get a free call back to set up appliance cover for the next breakdown.
How appliance repairs work with a Smart Plan
When a machine packs in, you want it sorted without a surprise bill. Smart Plan appliance cover repairs the household appliances listed on your cover sheet when they break down, with parts and labour included up to £225 per appliance in each 12-month period. If a covered appliance can't be economically repaired, that limit goes towards a replacement.
Cover is for future breakdowns. A fault that is already there before your plan starts is not covered, so it's worth setting up cover while your appliances are working. Call-outs are carried out Monday to Friday, 08:00 to 18:00, unless it's an emergency breakdown.
Appliances you can cover
You choose which appliances go on your cover sheet, so you only pay for the ones you want looked after. Common choices include:
Popular appliances to cover
- Washing machines
- Dishwashers
- Fridge freezers
- Other household appliances you list on your cover sheet
Appliance cover at a glance
| Detail | What to know |
|---|---|
| Cover limit | Up to £225 per appliance, per 12-month period, parts and labour included |
| Beyond economic repair | The cover limit goes towards a replacement |
| Call-out fee | £95 in set circumstances (first 30 days, excluded issues, no access) |
| Call-out hours | Monday to Friday, 08:00 to 18:00, unless it's an emergency breakdown |
| Faults already present | Not covered: cover is for breakdowns after your plan starts |
| Product type | A service plan, not insurance |
Washing machine problems
Washing machines are the appliance we're asked about most. Leaks, drums that won't spin, doors that won't open and error codes are all common faults. It's worth checking the obvious first: the door is shut, the filter isn't blocked and the machine is switched on at the socket. Leaking inlet hoses on a washing machine or dishwasher sit under plumbing cover rather than appliance cover.
Boiler or gas appliance? Read this first
Appliance cover is for household appliances, not boilers. If you smell gas, or feel unwell and suspect carbon monoxide, leave the property and call the National Gas Emergency line on 0800 111 999 immediately. For a boiler fault, always use a Gas Safe registered engineer. You can safely check your boiler's thermostat, pressure gauge and reset button by following your boiler manual, but never attempt gas work yourself.
What you should know before you set up cover
Smart Plan lets you build your own cover and pick only the modules you want, from UK Boiler Company Ltd, trading since 2014. It's monthly rolling cover, though once you've used a service a 12-month agreement period applies; leaving early then means paying the remaining months or 75% of the outstanding balance. There's a 14-day cooling-off period from when your plan starts, which ends once a service is carried out.
Appliance repair FAQs
Will appliance cover fix a fault I already have?
No. A fault that exists before your plan starts is not covered. Appliance cover is for breakdowns that happen after your plan starts, so it's worth setting up before something goes wrong.
How much does appliance cover pay towards a repair?
Appliance cover includes parts and labour up to £225 per appliance in each 12-month period. If a covered appliance can't be economically repaired, that limit goes towards a replacement.
Which appliances can I cover?
Appliance cover protects the household appliances listed on your cover sheet, such as a washing machine, dishwasher or fridge freezer. You choose which appliances to add when we set up your plan.
Is there a call-out fee?
A £95 call-out fee, paid in advance, applies in set cases: a call-out in the first 30 days of a new plan, a fault that falls under an exclusion, or a visit where the engineer can't get access.
What isn't covered?
Appliance cover doesn't include delivery damage, appliances not installed or maintained to the manufacturer's instructions, faults caused by your electric, water, gas or broadband supply, routine maintenance, cleaning or re-gassing, cosmetic and screen damage, or theft, neglect and deliberate damage. The full list is in our terms and conditions.
What if the problem is my boiler or there's a smell of gas?
Appliance cover doesn't cover boilers. If you smell gas or suspect carbon monoxide, leave the property and call the National Gas Emergency line on 0800 111 999 straight away. For a boiler fault, use a Gas Safe registered engineer.
Can I check anything safely myself?
For an appliance, a few safe checks can help: make sure it's switched on at the socket, the door is shut properly, the filter isn't blocked and any child-lock is off. Only follow the steps in your appliance manual. Never attempt electrical or gas repairs yourself.
How do I set up appliance cover?
Ask for a free call back and we'll ring you to set up your plan. We aim to call you back within one working day, Monday to Friday, 08:00-18:00. Nothing is set up and no payment is taken online. It's a service plan, not insurance.
Cover the next breakdown: get a call back
A cover plan is for the next breakdown, not a fault you already have today. Get a free call back to set up cover for next time. We aim to call you back within one working day, Monday to Friday, 08:00-18:00. It's a service plan, not insurance.
A service plan, not insurance. Nothing is paid online.
Call us today
Customer service
0333 772 6247New customers
0333 772 6247Write to us
By email
hello@smart-plan.comBy post
2nd Floor, Melrose House
42 Dingwall Road
Croydon
CR0 2NE