Landlord boiler cover, built around your property

Cover the boiler and heating you're legally responsible for in a rented home. Build your own plan from the modules your property needs, and if something covered goes wrong we'll arrange a repair, with parts and labour paid up to your cover limit. It's a service plan, not insurance: monthly rolling, but once you use a service a 12-month agreement period begins, with a 75% early-exit charge.

Build your plan 0333 772 6247

What is landlord boiler cover?

Landlord boiler cover is a plan that pays for repairs to the boiler and heating you're legally responsible for in a rented home. Smart Plan is a modular monthly rolling service plan, not an insurance policy: you pick only the modules your property needs, see your price when you build your plan, and get parts and labour up to your cover limit.

It works a little differently from a homeowner plan, because the person living in the property is your tenant. Faults are usually reported by your tenant or letting agent, and access for repairs is arranged with them, while you stay in control of what's authorised. You build the cover from modules — boiler and central heating first, then any of plumbing, drainage, electrical, appliance, pest or home security — so a plan can match the systems in each property you let.

It is a service plan, not insurance

Smart Plan is a service plan from UK Boiler Company Ltd, not insurance. It's a membership with cover you've chosen, rather than an insurance product. It is also separate from the annual gas safety certificate (the CP12), which is its own legal document — more on that below.

Last updated: 2 July 2026.

Key facts

The things a landlord needs to know, in plain English:

Modular monthly rolling service plan — build only the cover your property needs. Once you use a service, a 12-month agreement period begins; leaving early means paying the remaining monthly payments, or 75% of the outstanding balance
See your price when you build your plan, before you join
Parts and labour included up to your cover limit: most modules up to £500; appliances up to £225 per appliance; boiler and central heating up to £500 for boilers under 7 years, but up to £200 only for boilers 7 years or older (the older boilers common in many rental properties get the lower limit)
A £95 call-out fee applies in defined cases — including during the first 30 days of a new agreement — so a covered fault reported in your first month can carry it; outside those cases it isn't charged on a routine covered call-out
Call-outs are Monday to Friday, 08:00 to 18:00, unless it's a genuine emergency breakdown (see below for what that means)
14-day cooling-off period when you join (it ends if a service is carried out in those 14 days)
From UK Boiler Company Ltd, trading since 2014, with over 15,000 customers
A service plan, not insurance — and it does not include your CP12 gas safety certificate

How much does landlord boiler cover cost?

The cost depends on which modules you pick, because Smart Plan is modular rather than a fixed tier. You build your plan, see your price, and only pay for the cover you've chosen — so a plan for a small flat with a new boiler looks different from one for an older house with more systems to protect. Your price is shown when you build your plan, before you join.

You build the plan yourself and see what you're paying before you join. The one fee we set out up front on every plan is the £95 call-out fee, which applies in defined cases — including during the first 30 days of a new agreement (see below) — alongside the cover limits that cap what each module pays towards a repair.

Parts and labour are included up to the cover limit on each module you choose, for each 12-month period. The table below shows those limits.

Cover limits by module

Module	Cover limit per 12-month period (parts and labour included)
Boiler & central heating (boiler under 7 years)	Up to £500
Boiler & central heating (boiler 7 years or older)	Up to £200
Plumbing	Up to £500
Drainage	Up to £500
Electrical	Up to £500
Appliance	Up to £225 per appliance
Pest	Up to £500
Home security	Up to £500

Does landlord boiler cover include the gas safety certificate (CP12)?

No — Smart Plan is a repair and maintenance service plan, and it does not issue or include the CP12 gas safety certificate. We'd rather tell you plainly than let you assume it's covered. Your annual gas safety check is a separate legal requirement that you arrange with a Gas Safe registered engineer.

A landlord gas safety check must be carried out every 12 months by a Gas Safe registered engineer, and the result is recorded on a landlord gas safety record (often called a CP12), under the Gas Safety (Installation and Use) Regulations 1998. That certificate is a legal document about safety inspection — it is not the same thing as cover for the cost of a repair. Smart Plan looks after covered repairs; the CP12 remains your responsibility to book separately.

We link you to a full guide on the CP12 so you know exactly what you still need to arrange, and when. Treating the certificate as separate from your repair cover keeps both clear — and keeps you the right side of the law.

Your legal repair duties as a landlord

As a landlord you carry repair duties set out in law, and the modules you pick can be matched to the ones that apply to your property. Under section 11 of the Landlord and Tenant Act 1985 you must keep in repair and proper working order the installations for the supply of water, gas and electricity and for sanitation, and for space heating and heating water. In practice that means the boiler, heating, hot water, pipework and drainage that keep the home usable.

There are safety duties on top of repair duties. Gas appliances and flues must be kept safe and checked every 12 months by a Gas Safe registered engineer under the Gas Safety (Installation and Use) Regulations 1998. And under the Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020, the electrical installation in a rented property in England must be inspected and tested at least every 5 years.

Cover doesn't replace those legal duties, and it doesn't issue the certificates — but it does help you manage the cost of the repairs that keep you compliant. Pick the boiler and central heating module for heating and hot water, and add plumbing, drainage or electrical cover where those systems apply to the property you let.

How landlord boiler cover works

From building the plan to getting a repair booked:

Step 1 — Build the plan. Choose the boiler and central heating module, then add any of plumbing, drainage, electrical, appliance, pest or home security to match the property.
Step 2 — See your price and join. Your monthly price reflects only the modules you've picked, and you set up your monthly payment online.
Step 3 — Your tenant or agent reports a fault. They let us know what's gone wrong, and you stay in control of what's authorised.
Step 4 — We arrange an engineer. For anything covered, we book a vetted, Gas Safe registered engineer (for gas work) to attend, Monday to Friday, 08:00 to 18:00, unless it's a genuine emergency breakdown.
Step 5 — It's fixed. Parts and labour are included up to your cover limit for that module — anything above the limit is down to you, which matters most on an older boiler capped at £200.

How your tenant reports a fault

Your tenant or letting agent reports the fault, and the repair is booked with an engineer once the covered work is confirmed — so you don't have to field every phone call yourself while staying in control of what's authorised. This is the part landlords tend to value most: it takes the day-to-day chasing off your plate without handing over the decisions.

Call-outs under your cover plan are carried out Monday to Friday between 08:00 and 18:00, unless it's a genuine emergency breakdown — by which we mean a fault that leaves the property with no heating or hot water, or that poses a safety risk, with the full definition set out in our terms and conditions. We don't promise same-day or out-of-hours attendance — instead we set out the hours plainly so you and your tenant know what to expect. If a fault falls outside your cover, or in the other defined cases below, the £95 call-out fee may apply.

Cover for more than one property

If you let more than one property, each one is set up as its own modular plan, so you can match the cover to each property's age and systems rather than forcing them all onto the same bundle. A newer flat and an older terraced house can carry different modules and different boiler cover limits, reflecting what each actually needs.

For a portfolio or a more complex property, get in touch and we'll help you set it up — you can enquire online or call us on 0333 772 6247. From UK Boiler Company Ltd, trading since 2014, Smart Plan now looks after over 15,000 customers.

What's included

On the modules you pick, your landlord plan includes:

Repairs to covered systems when something covered goes wrong, with parts and labour included up to your cover limit for each 12-month period
A vetted, Gas Safe registered engineer arranged for any gas work
The choice to add plumbing, drainage, electrical, appliance, pest or home security cover alongside boiler and central heating
An annual boiler service where your product includes one, to help keep the boiler running safely
Call-outs Monday to Friday, 08:00 to 18:00, unless it's a genuine emergency breakdown

What's not included

So there are no surprises, your plan does not include:

The CP12 gas safety certificate itself — that's a separate legal document you arrange with a Gas Safe registered engineer
The 5-yearly electrical installation inspection and any certificate it produces
Costs above your cover limit — for example, repairs to a boiler aged 7 years or older cost above the £200 cap
Pre-existing faults — problems that were already there when you took out the cover
System damage such as sludge or scale build-up, where the terms exclude it
Anything listed as an exclusion in our terms and conditions

Costs, cooling-off and the agreement period

We believe in being upfront about costs. A £95 call-out fee, paid in advance before an engineer attends, applies in defined cases: during the first 30 days of a new agreement; where the issue falls under an exclusion; where our engineer can't get access to the property; and if you request the annual service within the first 30 days. This means a covered fault reported in your first month can still carry the £95 fee. Outside those cases it isn't charged on a routine call-out for a covered fault. Your price for the cover itself is quoted when you build your plan.

Monthly rolling — with a 12-month agreement once used

Smart Plan is a monthly rolling service plan, and the modular build lets you pick only the cover you want. Please note that once you use a service, a 12-month agreement period begins — so it's not a case of leaving the moment you've had a repair. If you leave during that period, you'll need to pay the remaining monthly payments, or 75% of the outstanding balance as a one-off payment. You also have a 14-day cooling-off period when you first sign up, which ends if a service is carried out during that time. Our terms and conditions explain this in full.

Gas safety comes first

If you or your tenant ever smell gas or suspect carbon monoxide, treat it as an emergency. Call the National Gas Emergency Service on 0800 111 999 straight away, and always use a Gas Safe registered engineer for any work on the boiler or gas appliances. Never attempt gas repairs yourself.

Landlord boiler cover questions, answered

Is landlord boiler cover a legal requirement?

No. Cover itself isn't required by law, but you are legally responsible for repairing the heating and hot water systems in your rented property (Landlord and Tenant Act 1985, section 11), and for an annual gas safety check. Cover is a way to manage those repair costs.

Does the plan include the CP12 gas safety certificate?

No. Smart Plan is a repair and maintenance service plan, not a certification service. Your annual CP12 must be arranged separately with a Gas Safe registered engineer. We link you to a full CP12 guide so you know exactly what you still need.

How much is landlord boiler cover per month?

It depends which modules you pick, because Smart Plan is modular. You see your price when you build your plan, before you join. Build your plan to see your monthly total, with parts and labour included up to your cover limit.

Is there a lock-in or a cancellation charge?

The plan is monthly rolling, but once you use a service a 12-month agreement period begins. If you leave during that period you pay the remaining monthly payments, or 75% of the outstanding balance. There's also a 14-day cooling-off period at sign-up, which ends if a service is carried out in that time.

Can my tenant contact the engineer directly?

Your tenant or agent can report a fault, and repairs are booked with an engineer once the covered work is confirmed. Call-outs run Monday to Friday, 08:00 to 18:00, unless it's a genuine emergency breakdown. This keeps you in control while sparing you every phone call.

What is the difference between landlord and homeowner boiler cover?

The cover is similar, but landlord plans assume the occupier is your tenant, so fault reporting and access are handled with them. Landlords also carry separate legal duties, such as the annual gas safety check and 5-yearly electrical checks, that a plan does not replace.

Build your landlord plan

Pick the modules your property needs, see your price, and only pay for the cover you want. A monthly rolling service plan from UK Boiler Company Ltd — not insurance. Once you use a service, a 12-month agreement period begins (with a 75% early-exit charge). Portfolio or complex property? Enquire or call 0333 772 6247.